Privacy and Cookie Policy
Data Controller
The controller of personal data when visiting the factoys.com website in compliance with the EU General Data Protection Regulation (GDPR) is:
Equipo Factor, S.L., a Spanish company with registered office in Terrassa, Barcelona, Fra Bonaventura Gran, 9, Local A 08224, with CIF B64877038, registered in the Barcelona Mercantile Registry, Volume 40546, Folio 12, Sheet No. B-366861, Entry 1.
For any questions about how we protect and process your data, you can contact us using the contact form found in the footer.
Data Collection and Processing
Personal Data
We collect all personal data necessary to formalize the purchase contract stipulated in the terms and conditions. This data includes your name, billing address, shipping address, email address, and contact phone number.
Website Usage Data
We store data about your use of our website, including pages visited, searches performed, products viewed, products saved to favorites, and products saved to your shopping cart.
Technical Data
We collect technical browsing information, including IP address, device type, screen resolution, pages visited, source of visits, and time spent on each page. This information helps us protect the website.
Purchase History
We store your purchase history with us so we can offer you the best customer service, assist you in the event of incidents, and manage refunds or returns. We may also use this information to suggest or show you products that may interest you.
Contact History
We save your contact history with all the messages we've exchanged so we can offer you the best customer service.
Payment Information
We do not have access to or store any payment or bank card information. Payments are made through PayPal, and PayPal is the only party that can access your payment information, which will be treated according to PayPal's privacy policy.
Access Information
For security reasons, we do not store any user passwords. If you forget your password, you will need to request a new one.
Legitimacy for data processing
By creating an account, placing an order, or contacting us, you give us your express consent to process your data by accepting this privacy policy.
We need to process your data for purchasing advice, to fulfill the purchase contract, to handle incidents, to manage the right of withdrawal, and to manage the warranty right.
We have a legitimate interest in processing data to detect and prevent potential fraud, to protect the security of the website, and to analyze and improve its operation.
Data sharing
We do not sell or transfer your data to third parties, so the only third parties with whom we share your data are those strictly necessary for the fulfillment of the purchase contract. If you place an order, your personal data will be shared with the company or companies responsible for delivering the merchandise.
Data Security
We take data security very seriously, which is why we follow all technical security recommendations when storing data. To protect the personal data you enter on our website, we use Transport Layer Security (TLS), which encrypts the information between your device and our servers so that no one can access it.
Right to Access, Rectification, Erasure, and Objection
You can exercise your rights of access, rectification, erasure, and objection regarding your personal data by sending a message using the contact form.
Use of cookies
What are cookies?
Cookies are small files stored on your device and allow our website to function properly. Third-party analytical cookies also allow us to measure website performance and make improvements that improve its use.
What cookies do we use?
The cookies we use are as follows:
Authentication: These are our own cookies that allow you to authenticate and access your shopping cart, purchases made, and other account information.
Functionality: These are our own cookies that are essential for the website to function properly.
Analytics: These are third-party cookies that allow us to monitor and measure the performance of our website.
What third-party cookies do we use?
The only third-party cookies we use are Google Analytics and Google Ads. You can learn how Google uses information from these cookies and how to configure or disable them at the following link:
https://policies.google.com/technologies/partner-sites
How can I configure or disable cookies?
You can disable and/or delete cookies by following your browser's instructions. Please note that if you disable our own authentication or functionality cookies, you may not be able to make purchases on our website.
You can disable Google cookies as indicated in the link in the "What third-party cookies do we use" section. Deactivating or deleting Google cookies does not affect the proper functioning of our website in any way.
You can also browse our website in incognito mode. Closing the incognito window will delete all cookies when you end your session.
Changes to the Privacy Policy
We occasionally update our privacy policy. For example, when we change our website or when legal requirements change.